Resume - Jerry M Goldsmith

Jerard M. Goldsmith

12570 Grove St.
Broomfield, CO 80020
(303) 993-4733
jerry@jerrymgoldsmith.com

OBJECTIVE: A senior Management or Technical Lead position where I can apply my unique team building skills, as well as all my extensive technical skills and expertise, to develop business solutions to improve customer/client experiences, while simplifying and creating more effective business processes.

QUALIFIED BY -

GLOBAL MIDDLEWARE SUPPORT: Write Standards and Best Practice Templates and Guideline for all support teams to follow. Created automated package upload and silent install for new installs and upgrades using the standard and best practice guidelines.

CLIENT APPLICATION SUPPORT: Installed, upgraded and supported client middleware application for eTrust SiteMinder Policy Servers & Web Agent, and SunONE Directory Server. Wrote Client architecture and support documents.

TEAM & PROJECT LEADERSHIP: Gather requirements from internal departments; researched and evaluated vendor/application solutions. Installed, configured, and evaluated programs. Generated costing of manpower, hardware, software and maintenance; developed service level agreements and created/managed project plans. Developed marketing / sales support help desk based on prior understanding of customer needs. Worked with team to develop and improve workflow processes. Trained staff how to write supporting documentation.

WEBMASTER & WEB APPLICATION SUPPORT: Designed web sites, wrote html and perl scripts to support web site, installed and support middleware application such as NetTracker and Verity Ultraseek search engine. Created Web template design and worked with cross-functional team to standardize look and feel of Web site. Led team to identify and purchase corporate-wide content management tool. Participated in groups to develop e-business strategy and executive presentations. Led product evaluation to determine ROI for e-business initiative.

CUSTOMER SERVICE DELIVERY: Installed, maintained and repaired hardware, developed and managed maintenance/installation schedules, supervised technical field support team, and trained engineers. Supported worldwide field support personnel and customers. Taught customers and engineers how to investigate and resolve problems. Shared knowledge and experiences on customersÕ support experience.

EDUCATION:

EDS - Web Security Applications; Corporate Business Tools; ITIL; Lean Six Sigma; eTrust SiteMinder Policy Server & Web Agent; SunONE Directory Server & Web Server; (Apr 2002 - Present)
StorageTek - Hardware and Engineering Tools; Marketing, Web, and eBusiness Software; Databases; Corporate Management tools (1979 - 2002)
Monterey Peninsula College, Monterey, CA - A.A. Computer Science - 1986
DeAnza City College, Cupertino CA - A.A. Computer Science 1981
USAF - Computer Operation; Data Processing; Computer Programming; Administrative1967 - 1976

EMPLOYMENT:

EDS - Infrastructure Specialist - Global Middleware Standards and Support for eTrust SiteMinder, SunONE Directory Server, and SunONE Web Server (Mar 2006 - Present)
EDS - Infrastructure Specialist - Client Account Support for Web Hosting Security supporting CA (Netegrity) eTrust SiteMinder and Sun ONE Directory Servers (2004 - 2006)
EDS - Consultant Specialist - Application Support Lead and Project Manager for StorageTek eBusiness Enablement (2002 - 2004)
StorageTek - Technical Lead - Business Analyst and Technical Lead for Business Enablement (2000 - 2002)
StorageTek - Project Manager - Project Manager R&D and Infrastructure for Web Central (1999 - 2000)
StorageTek - Webmaster - Manager Web Central (1994 - 1999)
StorageTek - Project Leader - Project Leader & Marketing Sales Support (1992 - 1994)
StorageTek - Sr. Technical Support - World Wide Technical Support (1990 - 1992)
StorageTek - Territory Supervisor - Territory Technical Support Supervisor (1979 - 1990)
Teledyne Inc - Shift Supervisor - Computer Operation Shift Supervisor (1976 - 1979)
US Air Force (1967 - 1976)

CAREER SUMMARY

Accomplished professional with broad-based business and operational analysis background
20+ years of experience, and proven track record of implementing training, quality control, and productivity solutions to fulfill top-priority objectives

360-degree business and operations perspective, able to develop Òbig pictureÓ planning while maintaining focus on details necessary for successful project completion

Transferable skills include the ability to right-size stalled projects, improve operational processes through new technologies, and pinpoint/resolve problems in early stages of development to avoid time/cost expenditures

CORE COMPETENCIES
New Technology Solutions	Project Cycle Managemen
Operational & Project Planning	Business Process Optimization
Supply Chain Management	Key Vendor Relationships
Client Needs Assessment	Business Development
Technical Writing/Documentation	Team Building & Leadership
Business & Systems Analysis	Quality Assurance Standards

TECHNICAL PROFICIENCIES

Applications: CA eTrust SiteMinder, SunONE Directory Server, SunONE Web Servers, iPlanet Server, MS Word, Excel, Visio, PowerPoint; WebMethods, Quest Toad, Hummingbird, Tomcat, NetTracker, Verity Ultraseek search, Foresight EDISIM, BBedit, SAP
Languages: HTML, XML, JavaScript, Perl, C-shell, Korn, VI, SQL
Databases: Oracle
Platforms: Solaris, AIX, HP-UX, Linux, Mac, Windows NT/2000
Hardware: StorageTek equipment, IBM 390

PROFESSIONAL EXPERIENCE

EDS - Broomfield, CO: September 2007 - Present - Infrastructure Specialist

Wrote Standards and Support documentation for eTrust SiteMinder Policy Server & Web Agent, SunONE Directory Servers, Web Server, and IBM TAM for e-business. Created automated package upload and silent installs in Opsware for new installs and upgrades using the standard and best practice guidelines. Presented Standards & Support Guidelines to get recommendations and approval from the Global Support Teams.

EDS - Pleasant Hill, CA: March 2006 - August 2007 - Infrastructure Specialist

Designed and wrote Standards and Best Practice Templates and Guidelines for all support teams to follow. Created automated package upload and silent installs in Opsware for new installs and upgrades using the standard and best practice guidelines. Recommended the use of shared standard function code to be used by design teams in the development of Pre and Post install / uninstalls in Opsware. Wrote several function codes in korn shell to test for patch, memory, disk space, OS level, test file systems on Solaris 8/9/10, HP-UX, AIX, Linux REL 3/4/9. Recommended the use of writing pre-install scripts and output data to log files for historical support.

EDS - Tucson, AZ: February 2005 - March 2006 - Infrastructure Specialist

Installed, upgraded and supported client middleware application for eTrust SiteMinder Policy Servers & Web Agent, and SunONE Directory Server. Wrote Client architecture and support documents.

EDS - Louisville, CO: April 2002 - February 2005 - Consultant Specialist
Held full responsibility for leading and working with interdisciplinary teams on application installation, upgrade, and maintenance projects, using supporting tools (e.g. MS Project) and vendor applications on UNIX and NT platforms. Interacted with developers, engineers, and customers to address and meet requirements. Tracked all tasks and resources, reviewed and tested packages, and created design, support and recovery documentation. Conducted extensive research from multiple sources to develop project plans.

Key Contributions:

Team & Project Leadership - Solicited involvement from all team members in documentation process and feedback, resulting in clear, concise design/support documents. Completed projects ahead of schedule consistently by creating easy-to-follow project plans.
Efficiency Improvement - Recommended online support book that provides access to network test connections, error messages, open ticket monitoring for company/vendor issues, and application testing functions. Boosted productivity by installing and upgrading applications/fixes that reduced errors.
Teamwork & Communications - Collaborated with DBAs to create optimal design for databases supporting multiple application needs. Created technical documentation for local and offshore developers.

StorageTek - Louisville, CO: February 1979 - April 2002 Web Central - Project Manager / R&D Infrastructure

Gather requirements from internal departments; researched and evaluated vendor/application solutions. Installed, configured, and evaluated programs
Project Management- Generated costing of manpower, hardware, software and maintenance; developed service level agreements and created/managed project plans.
Webmaster
Created Web template design and worked with cross-functional team to standardize look and feel of Web site. Led team to identify and purchase corporate-wide content management tool. Participated in groups to develop e-business strategy and executive presentations. Led product evaluation to determine ROI for e-business initiative.
Web Site Maintenance - Provided technical support and design of first corporate and channel Web sites. Participated on cross-functional team to marry internal and external Web sites to single portal.Project Leader
Developed marketing / sales support help desk based on prior understanding of customer needs. Worked with team to develop and improve workflow processes. Trained staff in writing supporting documentation.
Team Building Ð Created 1st Marketing-Sales Support Group team to classify sales support information for database development.
Hands-On Management Support - Designed codes and reference guide to expedite sales teamÕs efforts in building strong worldwide sales support database.
Worldwide Technical Support
Supported worldwide field support personnel and customers. Taught customers and engineers how to investigate and resolve problems. Shared knowledge and experiences on customersÕ support experience.
Problem Resolution - Troubleshot hardware and software problems through effective, continual communications. Reduced call times through application of active listening techniques.
Territory Technical Support Supervisor
Installed, maintained and repaired hardware, developed and managed maintenance/installation schedules, supervised technical field support team, and trained engineers.
Customer Service Delivery - Built strong customer relationship by quickly identifying customer needs. Trained customers on troubleshooting techniques and proper equipment handling and maintenance.

EDUCATION & CREDENTIALS

Bachelor of Science (BS) in Computer Science

MONTEREY PENINSULA COLLEGE, Monterey, CA (1986)Associate of Arts (AA) in Computer Science
DEANZA CITY COLLEGE, Cupertino, CA (1981)

Professional Training:Dale Carnegie Presentation Training / Dale Carnegie Leadership Training for Managers; ITIL; Lean Six Sigma; eTrust SiteMinder Policy Server & Web Agent; SunONE Directory Server & Web Server; Hardware and Engineering Tools; Marketing, Web, and eBusiness Software; Databases; Corporate Management tools

Military: Staff Sergeant, United States Air Force. Held multiple responsibilities and roles, including Computer Operator, Production Controller, and Supervisor. Held Top Secret Clearance during several tours including 15th Air Force, Strategic Air Command (SAC) and Sunnyvale AFS Satellite Tracking.