http://www.jerrymgoldsmith.com
| OBJECTIVE: |
Looking for a position in an organization where my skills and experience in management, customer support, technical support, and application development can quickly be applied to produce measurable results, while increasing the organizations productivity and bottom-line. To be part of a team that will support the customer, the employee and corporate objectives. Desire a position to orchestrate or be a value added team member to create, design and/or install applications or develop solutions utilizing process improvement and project management. Enjoy selling solutions that provide cost savings to customers. |
| Current Activity: |
Working with Colorado Workforce Development to get my PMP and ITIL certification. Studying Lean Six Sigma and Six Sigma. Started my own business "Helping Hand Home Repairs LLC". Obtained Colorado Mortgage Brokers license #100028765. |
| Technical Highlights: |
Middleware Application Infrastructure Specialist: Installed, upgraded and supported client middleware web applications on UNIX platforms. Consultant and application support lead for webMethods, an application that interfaces partners, customer and business users to the companies SAP, Siebel, ACES, Clarify and other back-end systems. Automated process that generated Process Improvement. Project managed utilizing Microsoft Project. Business Analyst and Technical Lead for Business Enablement Team: Gather requirements and developed technical specification documentation. Designed and built Oracle databases with DBA assistance to support applications and interface with corporate systems. Presented and demonstrated customer solutions. Project Manager R&D / Infrastructure for Web Central: Requirements gathering from internal departments. Researched and evaluated solutions based off requirements and future potential. Install and test applications demonstrating solutions based on client requirements. Generate costing of manpower, hardware, software and maintenance. Managed service level agreements supporting network, hardware and new web applications. Project plan implementation of solution, as needed, while developing process improvements. Manager Web Central: Designed and supported StorageTek corporate and channel web sites. These sites provide information on all network storage solution products, customer support, services, events, and corporate investor information. . Project managed web site development and continually worked on streamlining processes. Project Leader: Created the first Marketing Sales Support Group team to classify sales support information for database development. Designed codes and reference guide to enable the sales team to build a strong worldwide sales support database. Handled internal and external customer support between marketing, sales and technical teams. World Wide Technical Support: Supported worldwide field support personnel and customers with solutions for technical problems encountered with the use of StorageTek tape or disk storage products. Troubleshoot problems using phone support or remote diagnostics equipment. Territory Technical Support Supervisor: Installed, maintained and repaired customers automated tape library storage, disk storage, and printer devices. Managed field technical support to keep customers StorageTek equipment running at peak performance. Computer Operation Shift Supervisor: Supervised and operated data processing center that processed all accounting and payroll for Teledyne Inc. Military: Staff Sergeant, United States Air Force. Held multiple responsibilities and roles, including Computer Operator, Production Controller, and Supervisor. Held Top Secret Clearance during several tours including 15th Air Force, Strategic Air Command (SAC) and Sunnyvale AFS Satellite Tracking. |
| Professional Experience: |
EDS an HP Company / April 2002 – January 2009 / Broomfield, CO Infrastructure Specialist: Web Middleware application support. Built automated processes to install, upgrade, and uninstall on multiple platforms. StorageTek | April 2000 – April 2002 / Louisville, CO Business Analyst and Technical Lead: Developed and supported eBusiness Enablement solutions utilizing webMethods and Oracle database. StorageTek / April 1999 – April 2000 / Louisville, CO Project Manager: Project Managed web based corporate solutions. StorageTek / April 1994 – April 1999 / Louisville, CO Webmaster: Designed, built, managed and supported first corporate web site. StorageTek / April 1992 – April 1994 / Louisville, CO Project Leader: Built and supported first Marketing Support Desk. StorageTek / February 1979 – April 1992 / Monterey, CA and Louisville, CO Technical / Hardware Support: Held several positions from Territory Technical Support Supervisor to World Wide Technical Support for all StorageTek Disk and Tape products. |
| Education: |
Monterey Peninsula College AA Computer Science GPA: 3.8 Monterey, CA DeAnze City College AA Computer Science GPA: 3.8 Cupertino, CA |
| Keywords: |
Web Applications, Corporate, eBusiness, Opsware, VALUE, ITIL, Lean Six Sigma, CA, eTrust, SiteMinder, Policy Server, Web Agent, Sun, SunONE, Directory Server, Web Server, HP Opsware, Hardware, Customer, Engineering, Tools, Marketing, Web, Software, Database, Management, Dale Carnegie, Presentation, Training, Leadership, Training, Manager, StorageTek, EDS, HP, iPlanet Server, Microsoft, Project, Word, Excel, Visio, PowerPoint, WebMethods, Quest Toad, Hummingbird, Tomcat, NetTracker, Verity Ultraseek search, Foresight EDISIM, BBedit, SAP, HTML, XML, JavaScript, Perl, C-shell, Korn, VI, SQL, Oracle, Solaris, AIX, HP-UX, Linux, Mac, Windows NT/2000, Webmaster, Hardware Support, Customer Support, Project Manager, Middleware Support, Technical Lead, Project Leader, Application Support, Colorado Mortgage Broker, Home, Repairs, Contraction, Sale, Cold call, CRM
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